Guide - How to create a Help Ticket

This guide will walk you through the steps of creating a Help Ticket. This is done in order to get answers to questions about your application or immigration procedures.

Step 1

Go to ayuda.serviciomigraciones.cl and click on "Nuevo ticket de Ayuda" (You can log in from the top or bottom of the screen).

Step 2 

A box will be displayed as shown in the image before. You will have to enter the following information:

⦁    E-mail address.

⦁    Region.

⦁    What you need to consult.

⦁    The description of your request.

You can upload a file to complement your request, then click on "enviar"

Step 3

The following applications are available for consultation:

⦁    Permanencia Transitoria

⦁    Regularización Migratoria 2021

⦁    Estampado Electrónico

⦁    Residencia Temporal

⦁    Residencia Definitiva

⦁    Nacionalización 

⦁    Fines

⦁    Registro Civil

⦁    Consulta de Beneficio Migratorio 

⦁    Others

Step 4 

Following the submission of the request, you will be asked to select a procedure.

*If it corresponds to Multa (Fine) or Estampado Electrónico, you must upload your ID.

STEP 5

You must select the problem you have regarding your procedure.

STEP 6

Once your request has been completed, an answer will be sent to your email address or your request will be associated to a ticket. This will depend on the analysis conducted.