This guide will walk you through the steps of creating a Help Ticket. This is done in order to get answers to questions about your application or immigration procedures.
Step 1
Go to ayuda.serviciomigraciones.cl and click on "Nuevo ticket de Ayuda" (You can log in from the top or bottom of the screen).
Step 2
A box will be displayed as shown in the image before. You will have to enter the following information:
⦁ E-mail address.
⦁ Region.
⦁ What you need to consult.
⦁ The description of your request.
You can upload a file to complement your request, then click on "enviar"
Step 3
The following applications are available for consultation:
⦁ Permanencia Transitoria
⦁ Regularización Migratoria 2021
⦁ Estampado Electrónico
⦁ Residencia Temporal
⦁ Residencia Definitiva
⦁ Nacionalización
⦁ Fines
⦁ Registro Civil
⦁ Consulta de Beneficio Migratorio
⦁ Others
Step 4
Following the submission of the request, you will be asked to select a procedure.
*If it corresponds to Multa (Fine) or Estampado Electrónico, you must upload your ID.
STEP 5
You must select the problem you have regarding your procedure.
STEP 6
Once your request has been completed, an answer will be sent to your email address or your request will be associated to a ticket. This will depend on the analysis conducted.