Here is a step-by-step guide to help you recover your password.
STEP 1
If when you enter your email and password you see the following message “Estas credenciales no coinciden con nuestros registros”(These credentials do not match our records), you are entering an incorrect password. You must click on ¿Olvidaste tu contraseña? (Forgot your password?), as shown in the image below.
STEP 2
Then log in with your email address (the same one you used to create your account from the Servicio Nacional de Migraciones) and click on Enviar.
STEP 3
In this step, you will receive an email where you will have to click on Recuperar contraseña (Recover password).
*If you have trouble clicking on the Recuperar contraseña button, please copy and paste the following URL into your browser
STEP 4
Enter your email address, a new password and your confirmation (Must be at least 8 characters long). Then click on Restablecer la contraseña (Reset Password).
STEP 5
Finally, you will be redirected to the page so that you can complete your procedure, as your password has been reset.
